Terms and conditions

GIULIA SAS

Terms and conditions of carriage

Read this page carefully before making the purchase; if you have questions regarding the terms and conditions, please send an e-mail to our customer service at info@ncc-trento.it.

Booking method:

1.1. Notice

the services must be booked 12 hours before the performance. For reservations received without adequate notice Giulia Sas may not guarantee acceptance of the services; Giulia Sas will however try to make herself available for the performance.

1.2. Acceptance of booking

When booking, it is mandatory to provide the following data:

• Number of passengers and number of baggage (carefully read Point 6 Conditions for transport);
• Date and time of appointment with the customer (time, origin and flight / ship / train number in the case of airport / port / railway arrival transfer);
• Pick-up address and travel itinerary;
• Customer's name, surname and mobile number;

Once the booking confirmation has been received, Giulia Sas will send the customer a confirmation of taking charge of the service with the indications of the driver's name and mobile phone, the type of vehicle and the meeting point.

The customer is required the utmost accuracy in data communication; Giulia Sas will not be in any way responsible in case of communication of incorrect data by the customer; the data provided will be processed according to the current legislation on privacy.

1.3. What is included in the booking price

• Car with driver available;
• national highway tolls;
• loading luggage in the car.

1.4. What is not included in the booking price

• driver costs (food and accommodation) for services lasting more than 8 hours;
• ferry costs;
• entrance fees to cities or foreign countries and parking for parking;
• VAT 10%;

Cancellations and changes to reservations, delays and no shows

2.1. cancellations

• The cancellation of the reservation without penalty is accepted with 72 hours notice from the appointment time.
• A cancellation fee of 50% of the amount of the service is applied to cancellations received less than 72 hours.
• For cancellations received in less than 24 hours and in the event that the customer does not show up or refuse the booked service, a penalty equal to 100% of the amount of the service is applied.

In order to be accepted, the cancellation must be sent by email.

For customer cancellations, caused by unforeseen events due to reasons not under its control, Giulia Sas may not apply any penalty (after receiving the appropriate justifications). In this case, the cancellation is accepted immediately also through the telephone channel.

2.2. Changes

Any changes to the data transmitted during the booking phase will be accepted within 24 hours of the appointment time.

After this deadline, in the event of a request for modification of the data transmitted during the booking phase (times or itinerary of the service), the minimum amount due by the customer to Giulia Sas will in any case be that established previously during the booking phase.

The itinerary that the vehicle will have to travel, in order to carry out the service, must be pre-established with the customer during the booking phase; any unexpected route changes, implemented for reasons other than emergency or heavy traffic (technical problems to the vehicle, driver or passenger illnesses), will be subject to an increase proportional to the difference in mileage between the predetermined path and the path actually implemented.

2.3. Delays

For all the services not subsequently specified (points 3-4-5 airport, port and railway transfers) a free waiting of passengers is tolerated, equal to 15 minutes starting from the appointment time; after this deadline, the customer is required to pay an additional sum foreseen by the company tariff, for each hour or fraction of 15 minutes of waiting by the driver staff.

2.4 No show (no show)

For all services not subsequently specified (points 3-4-5, airport, port, railway transfers), in case of no-show of passengers within the time limit of 15 minutes from the appointment time and without any telephone communication warning (no show), driver personnel are allowed to leave the meeting place: the service will still be charged.

Conditions for arrival transfers at airports

3.1 Waiting

The customer or passengers are required to promptly notify Giulia Sas by telephone in the event of unforeseen events, canceled flights, or delays in operations prior to boarding the plane; in the event of passengers being delayed from the scheduled meeting time at the meeting point at the airport, a wait by the driver staff free of charge is allowed up to 60 minutes from the scheduled landing time; after this deadline, the customer is due to pay the additional payment for further waiting by the driver staff, as established by the company tariff.

NB The availability to carry out the booked service may not be guaranteed, after exceeding the tolerance times for delays and without any warning; in this case the service will still be fully charged.

3.2 Meeting place

The default meeting point at the airport is the Meeting Point; any other meeting place must be communicated by the customer during the booking process.

The driver will wait for passengers showing a sign with their name, surname and company logo.

With the contact established, the driver will accompany the passengers to the vehicle parked in the spaces specially prepared by the Airport Administration. Passengers are not allowed to be able to choose a different place of boarding, in compliance with the legislation relating to airport traffic.

In the case of early arrival of passengers at the meeting point from the time set on the booking, please wait for the arrival of the driver staff until the scheduled meeting time.

Conditions for arrival transfers at railway stations

4.1 Wait

The customer is required to promptly notify Giulia Sas by telephone in the event of unforeseen or delayed departure of the train or delays caused by any stops. In case of delay of passengers with respect to the scheduled appointment time at the station and without any

telephone notification, (however, waiting for passengers free of charge by the staff up to 30 minutes from the scheduled time of arrival of the train is tolerated), after this deadline additional payment is due for the further waiting by the driver staff, as established by the company tariff.

NB The availability to carry out the booked service may not be guaranteed, after exceeding the tolerance times for delays and without any warning; in this case the service will still be fully charged.

4.2 Meeting place

The meeting place at the station will be established in advance during the booking phase. The driver will wait for the passengers showing a sign with their name, surname and company logo.

With the contact established, the driver will accompany the passengers to the vehicle parked in the spaces specially prepared by the Public Administration. Passengers are not allowed to choose a different place of boarding, in compliance with the legislation relating to traffic.

In the case of early arrival of passengers at the place of appointment, with respect to the time set in the booking, please wait for the arrival of the driver staff until the scheduled meeting time.

Conditions for arrival transfers at ports

5.1 Wait

The customer is required to promptly notify Giulia Sas by telephone in the event of unforeseen or delayed departure of the ship or delays caused by any stops or changes of destination; in the event of the client's delay with respect to the scheduled appointment time

in port and without any warning telephone communication (a waiting of passengers by the driver staff up to 30 minutes from the expected time of arrival of the ship is however tolerated), after this deadline additional payment is due , for further waiting by the driver staff, as established by the company tariff.

NB The availability to carry out the booked service may not be guaranteed, after exceeding the tolerance times for delays and without any warning; in this case the service will still be fully charged.

5.2 Meeting place

The meeting place at the port will be established in advance during the booking phase. The driver will wait for the passengers showing a sign with their name, surname and company logo.

With the contact established, the driver will accompany the passengers to the vehicle parked in the spaces specially prepared by the Public Administration.

Passengers are not allowed to choose a different place of boarding, in compliance with the legislation relating to traffic.

In the case of early arrival of passengers at the place of appointment, with respect to the time set in the booking, please wait for the arrival of the driver staff until the scheduled meeting time.

Conditions for transportation

6.1. Baggage, pets, passengers with difficulties, minors

Each passenger can carry up to a suitcase and hand luggage; the amount of baggage above the allowed must be declared during the booking phase in order to avoid that the assigned vehicle is not suitable for the service. Otherwise Giulia Sas reserves the right to request, when permitted by the vehicle's capabilities, a supplement of € 20.00 for each extra bag or to cancel the service by charging the full amount in any case.

All items transported travel under the responsibility of the owners; Giulia Sas will not be responsible for damage or loss of the objects transported.

Any transport of pets must be notified in advance during the booking process and must take place using the appropriate containers.

The transport of people with disabilities, non-ambulatory and minors, must be communicated at the time of booking in order to prepare the vehicle suitable for specific transport according to current legislation (also to find any child restraint seats).

All children under the age of 15 must be accompanied by an adult.

Giulia Sas reserves the right to cancel the performance of the service and charge the full amount in any case, in the event that this transport request has not been specified during the booking phase.

Behavior of passengers on board the vehicle.

Rental service users are prohibited from:

• smoking during transport;
• drinking and carrying alcoholic beverages in the passenger compartment;
• throw objects from vehicles both stationary and in motion;
• soiling, fouling or damaging the vehicle; in case of detection of damage to the vehicle, compensation will be requested from the transported user;
• demand the transport of pets without having adopted, in agreement with Giulia Sas, all the measures necessary to avoid damage or soiling of the car;
• claim the vehicle stop not already foreseen during the booking phase; Stopping is allowed only for emergency reasons (illness or technical problems of the vehicle) any change of route or any unplanned stop with respect to the itinerary established during the booking phase, will however be charged by Giulia Sas to the customer according to the company rate.
• disturb driver staff while driving through rude arguments or violent attitudes.

Rental service users are required to:

comply with all legal provisions including municipal regulations.
The driver during transport has the right to interrupt the service or change the itinerary if the previous conditions of transport on board are not respected by the passengers.

Various
In the event of unforeseen journeys due to road, weather or adverse traffic conditions (demonstrations, strikes, vandalism, terrorism, checks by the police, fires, floods) or due to technical breakdowns of the vehicle or driver's illness , Giulia Sas is not responsible for delays or disservices and does not guarantee the possibility of traveling on any vehicle chosen during the booking phase. In this case, however, an attempt will be made to complete the service with alternative means (taxi, car, rental bus with or without driver etc. etc.).

The customer is obliged to report to Giulia Sas, as soon as possible, any problems deriving from inefficiencies or shortcomings directly attributable to our work.

Any dispute or controversy regarding the activities carried out between Giulia Sas and the customer will be subject to the exclusive jurisdiction of the forum of Trento (Italy).